Purpalee Productions

Name Natalie Position Director / Graphic Designer Profile I am a very creative person who has a great passion for Graphic Designer

Please note that the following testimonials are collected, supplied and maintained by Purpalee Productions.

What if my question is not one of the above? Please feel free to contact us – We are happy to answer any query you have. Can I have my guests names printed on the invitation? Yes, we can print your guests' names onto their invitation. You just need to let us know you would like them ‘personalised’. You can download the Microsoft excel spreadsheet in our download section and complete the required details and email back to us prior to your order commencement. We also offer the same service for your guests' address on envelopes or where we will print their address onto a clear label to go onto the envelope prior to posting. Purpalee Productions may organise your invitations to be posted directly to your guests at an additional fee via Australia Post. Do I need blank invitations as over’s? We recommend at least 6 blanks of your invitations for any last minute guests, or keep sakes. If you do decide you need more than this, you can always order our minimum of 10 later on. What specifications are necessary for using my own Photos?

We recommend that your photos are a high resolution Jpeg images at a minimum of 300 dpi for quality print assurance. The larger the file, the better the end result will be. Most digital cameras will take high resolution photos. If you are scanning your photo, select at least 300dpi format and save as a Jpeg format. We also accept high resolution PDF, Tiff, Png formats.

Who owns the design once it is completed? Ownership of the design is retained by Purpalee Productions and is subject to the copyright law. Can I order less than the minimum? You can order less than the minimum numbers but you will still be charged for the minimum quantity regardless of how many you decide to have. If I did not order enough, can I buy more at the same price?

The minimum numbers will apply for reprints. we encourage you to order an additional 10% when you make your initial order to avoid this problem. If e.g., your invitations are customized with guest names, we recommand you to order an additional 10% of blanks when you make your initial order.

What happens if I need to cancel my order? If no work has commenced on your design, you will receive a full refund. If your design is almost complete and has not gone into production, you will lose 30% of your order to cover design & administration fees. However, if your design is in production, then you will not be entitled to any refund. Please note that all design work remains the property of Purpalee Productions and is subject to copyright law and will be aggressively pursued if we find a breach has occurred. What happens if my product is lost or damaged in transit? We take great care packaging your goods to ensure they reach you in perfect condition and therefore cannot be held liable for any damage whatsoever caused by third parties. I do insure all goods sent so that, in the rare circumstances that they are misplaced during transit, I can have them reprinted and sent to you at no additional cost (subject to the third party delivery company's insurance policies). How are the goods shipped to us? We use Australia Post® and other reputable couriers as my preferred mailing agents. As a signature is required upon receipt of your goods, I cannot deliver to P O Box addresses. Please ensure that the address you supply for delivery is one where someone is available during the day to sign for the goods. Is postage and packaging included in the prices? Unless otherwise indicated, postage and packaging is an additional to fee. Please ask us for a postage and packaging quote with your printing. Do you address the envelopes ready for posting? Yes, we offer a customisation service where we can e.g., the guest names on invitations and envelopes with guest name(s) & address. We suggest that if you plan to address them yourself, that you order additional envelopes for back-up. We also have a labour service where we can have all your invitations completely assembled and ready to pop in the post. This service is charged at $60 per hour. Does my invitations price include them folded and assembled, or will I have to do that myself? Generally your invitations price includes them to be folded and bundled, ready for you to add your personal touch and assemble them for posting. Pocket folds cost with the pockets folded and glued, ready to pop the insert cards into. How do I colour match the design with a colour swatch I have?

If you have chosen your attendants' attire for example and have a colour swatch of the fabric, we are happy for you to send us the swatch so we may match as close as possible. If you know the Pantone® colour of the fabric, you may send us that number also - it is usually quoted as PMS following by a number e.g. PMS 245C - or the CMYK combination

When should I contact you to start designing for us and how long does it usually take from start to finish? We recommend you contact us at least two/three months before you wish to receive your printed stationery to allow for design changes and production. It takes approximately 6-8 weeks for error-free jobs to be completed and delivered. We are happy to provide urgent orders where our schedule allows us to do so. What about errors in the design? At Purpalee Productions, we aim to be error-free. If however, you discover an error or in your printed artwork which was not on the proof signed off by you, we will reprint your design at no expense to you. If the error was on the proof you signed off, your design will be reprinted at your expense. It is your responsibility to ensure all text is correct at time of printing. I suggest you ask a friend to proof-read your design before signing off. How do I choose the font / typeface for my design and if I have a particular font I want to use in my design, can I include it? All you have to do is give us the code number for the font that you have chosen from the font list provided. There are many fonts too choose from and will be adding to these on a regular basis. However if you have a font you do not see, please feel free to let us know its name or if you already have the font you may send it to be placed in your design stationery. If it is a commercial font that we do not have the rights to, there will be a fee for purchasing that font. What if I already have a design I like? Whilst we encourage you to show us samples of designs you like, I do not duplicate another designer's work. I prefer to include the concepts and elements you like in a completely new design which is tailored just for you. However if you see one of our designs that you like, I am more than happy to adapt it to your event/theme. We will be sure you leave with exactly what you’re after & with a smile on your face :). Once I have purchased my custom stationery, how many changes can I make to it? For custom print work, you can make up to two rounds of changes prior to signing off your final proof. Any additional rounds of changes will cover a fee of $20 per change for minor changes and $60 per hour for major changes, where the change is not our error. If you have chosen the Custom Design Service or Complete Custom Stationery (designing a unique design), changes to your design are four rounds. Can I buy samples of a particular design? As all of our work is printed to order, you will be charged for the sample of your chosen design or you may order one of our sample packs. All of our samples have different prices; please request a quote before ordering. Our samples will cost you what you have been quoted per set/design. If you approve our quote you will be re reimbursed for the sample. What does it mean when you can "customise" the design? We can either change the design you have chosen in the following possible ways: change of ink colors, change of font choices, removal of certain elements such as an image or a ribbon and replace with your own personal choice. Or you can have for a full customisation where we design your entire stationery from scratch. Do you offer a custom design service? Yes we can customise designs according to your needs and wants. You may choose from the paper sizes, fonts, quotes or poems, invitation wording, designer papers, accessories etc., available and have a sample sent out to you via Australia Post. Please contact us to find out more information or to speak directly to one of our talented designers. Note that we have an hourly rate of $60 for custom designs. How long does it take to receive a proof?

We will email you an electronic proof in Adobe PDF format within 3 working days after receiving your order and all of the information required.

Do you have a retail shop or can I come and see you and your invitation range?

No we are not a retail shop, we are a home run business. You can however contact us via email or phone to make an appoinment with one of our talented designers. Appoinmtents can onlt be made on Saturdays between 10am-6pm.